Real Challenges. Lasting Impact.
Turnkey Solutions has partnered with government agencies, utilities, and public-sector organizations across the country to improve operations, elevate service delivery, and build lasting capability.
Explore our case studies below to see how we've helped clients achieve measurable outcomes.
Operations and Technology Support
6 case studies
Protecting Permitting Continuity Before a Key Retirement
Documented critical permitting processes before a long-tenured employee retired, preserving institutional knowledge.
Read case studyStreamlining Finance Department Processes During a Software Transition
Mapped and optimized finance workflows during a major ERP migration to minimize disruption.
Read case studyE911 Call Center Assessment
Assessed emergency dispatch operations and delivered 45+ recommendations, reducing overtime by 37%.
Read case studyIT Help Desk Consolidation
Merged three siloed IT help desks into a unified service desk using ITIL best practices.
Read case studyIT Help Desk Crisis Resolution
Stabilized a school district's IT help desk during COVID-19 remote learning transition, cutting training time by 50–75%.
Read case studyIT Service Desk Assessment
Evaluated seven operational areas and delivered a prioritized roadmap for service desk transformation.
Read case studyTraining and Team Development
2 case studies
Training and Team Building for Court Services
Delivered team-building and customer service training for Fulton County court staff, achieving ~90% engagement.
Read case studyCustomer Service Training for County Government
Designed a three-track TalentLMS curriculum for 2,600+ employees across 35+ departments, with a COVID pivot and ongoing refresher training.
Read case studyCustomer Experience and Contact Centers
5 case studies
Call Center Assessment for a Municipal Water Department
Assessed 311 call center operations and delivered recommendations that cut wait times and improved customer satisfaction.
Read case studyCall Center / Telephony Assessment
Evaluated telephony infrastructure and call routing to improve first-call resolution and reduce abandonment rates.
Read case studyCity-Wide Customer Service Needs Assessment
Conducted a comprehensive assessment across five service areas to identify gaps and prioritize improvements.
Read case studyCustomer Service Assessment and Remote Customer Service Workshop
Delivered a gamified remote training program using TalentLMS to upskill frontline staff during the pandemic.
Read case studyUtility Call Center Implementation
Implemented a full call center solution for a 150,000-customer utility, driving $6M+ monthly IVR transactions.
Read case studyReady to See Results Like These?
Let's talk about how Turnkey Solutions can help your organization improve performance, build capability, and deliver better outcomes.